CVS Health has announced a major expansion of its health-care offerings, including assistance from a new “care concierge” and more diabetes services, coming to 1,500 locations across the United States by the end of 2021.
Known as HealthHUBs, the in-store program builds on health-care services offered through CVS’s popular Minute Clinics, first launched in 2000. CVS says the new HealthHUB format will dedicate more than 20% of the store to health services.
CVS Health piloted the new HealthHUB model at three Houston locations where it offered a broader range of health-care services, new products, digital and on-demand health tools, personalized care and expanded MinuteClinic services. The newest HealthHUBs will open in Atlanta, Philadelphia, southern New Jersey and Tampa by the end of 2019 before the nationwide rollout.
CVS officials say the new HealthHUB teams will improve care for patients who have chronic conditions, such as diabetes.
The new diabetes services include:
- Consultation rooms where pharmacists can privately engage and advise patients on managing their diabetic medications
- Screening rooms where our nurse practitioners can screen, monitor and manage a patients’ blood glucose levels
- Diabetic retinopathy imaging and cholesterol screening
- Nutritional Services – An on-site licensed dietitian is available for pre-scheduled and walk in consultations, as well as group nutrition classes
Other features of the new HealthHUB format include: one-on-one and group counseling with an in-store dietitian, access to weight-loss programs and the presence of a care concierge. The latter is a newly designed role. CVS says that position will provide assistance to customers, helping them navigate the HealthHUB and its many new services.
Additionally, HealthHUBs will include “wellness rooms” available to health professionals. In those rooms health classes, nutritional seminars, and workshops on health benefits will all be held.
The HealthHUBs are part of CVS Health’s larger vision to address what it sees as massive problems with the nation’s health-care system. That announcement followed CVS Health’s acquisition of managed health-care company Aetna back in November 2018.
“We have a sense of urgency about the need to bring real change to health care,” said Kevin Hourican, executive vice president, CVS Health and President of CVS Pharmacy, “What’s clear to us is that it will take more than incremental steps to fix what is broken in the health-care system. That’s why we’re excited about how the combination of CVS and Aetna can establish an innovative health-care model that will create an entirely new consumer experience and help people on their path to better health.”
The HealthHUB announcement arrived a few months after the company announced same-day home delivery of prescriptions for $7.99 per order. According to the CVS press release, the service, delivered by Shipt, a leading same-day delivery marketplace, is available at 6,000 CVS Pharmacy locations across the country. CVS Health continues to offer a 1-2 delivery option for $4.99.
CVS Health has 9,800 locations across the United States.
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