Diabetes Self-Management Blog

On March 25, 2013, LifeScan, Inc., voluntarily issued a recall of all OneTouch VerioIQ blood glucose meters in the United States because the meter malfunctions at extremely high blood glucose levels.

At blood glucose levels of 1024 mg/dl or above, the meter will not provide a warning and will shut off, potentially delaying proper treatment. According to a press release from LifeScan, the likelihood of experiencing such a high blood glucose level is remote, but possible. The US Food and Drug Administration (FDA) has not received any reports of adverse events related to this issue.

Those who are using the OneTouch VerioIQ are advised to contact LifeScan customer service at (800) 717-0276 to arrange for a free replacement meter. (Representatives are available daily from 8 AM to 10 PM EDT.) Customers can continue to use their OneTouch VerioIQ until the replacement meter arrives, but they should immediately contact a health-care professional if the meter unexpectedly turns itself off. LifeScan is in the process of implementing an update to the meter to address the issue but has not decided on a timeline for resuming shipments.The OneTouch Ultra meters, OneTouch Select meters, and OneTouch Verio test strips are not affected by the recall and can continue to be used.

Outside the United States, three OneTouch Verio brand meters are being recalled due to incorrect glucose value display or record storage at extremely high glucose levels. The affected meters include the OneTouch VerioIQ, the OneTouch Verio Pro, and the OneTouch Verio Pro+.

LifeScan has notified the FDA and health-care authorities around the world of the voluntary recall.

For additional information, visit the OneTouch Web site.

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