Diabetes Self-Management Blog

Taking a page from Jan and Eric’s blogs to tell a personal story. Like many disabled people, I rely on my mobility scooter to get around. Twice now, I’ve been sold defective scooters. But this time I fought back, and after ten months, I won!

I’ve been riding a model made by a well-known manufacturer — you may have seen their ads on late-night TV, promising you a new life paid for by Medicare. I bought the scooter (not covered by Medicare) because it’s one of the smallest, lightest weight models available. That makes it easier to maneuver on a bus or indoors, or to lift into a car.

To my dismay, after a few months, the batteries kept running down and wearing out way too fast. The electrical parts started overheating and burning out. Pretty soon, the scooter became completely unreliable. It would overheat and stop working while I was out on the street, which is a bad situation for someone who can’t walk. I went through batteries every couple of months, when they are supposed to last at least a year. I needed help!

I called the manufacturer. They sent out a technician who replaced the battery and the transaxle, at no charge since the scooter was still under warranty. Things seemed to work better for a couple of months, then started going bad again. I could take very short trips and use the scooter in the apartment, but that was it.

I called the manufacturer for advice or instruction, but they couldn’t give me anything useful. Since they hadn’t been able to help me the first time, and since the scooter was no longer under warranty, I called an outside scooter repair service called Rollin Along. Their technician, a sweetheart also named David, came out and found the burned out electrical parts.

I had to wait weeks for the new parts to come, during which I was pretty much housebound. When the parts came, my total bill was $470, about half the price of a new scooter. It was only when David went to install the new parts that he discovered the source of the problem. The right rear tire had been installed backward, so that it was rubbing against the chassis. That’s what was running down the battery and overheating the motor. When David flipped the wheel around, the scooter started running much better. I finally got to see how they were supposed to work!

When I called Rollin Along, I had no intention of asking anyone else to pay for the repairs. But when it turned out to be a factory problem, which the manufacturer’s own repairman had failed to find, I asked them to pay my repair bill. They refused. They wouldn’t even get back to me by mail, e-mail, or phone. I had to catch someone in to talk to them at all.

Finally, I took them to small claims court, which takes a lot of time and cost $35 in fees. I won a judgment for $476 plus fees. They didn’t even show up to contest my claim. But they still refused to pay or even be in touch at all. Since they are headquartered in Pennsylvania and have no California property, my California court claim could not easily be enforced.

I kept after them. Finally, a phone receptionist put me through to their legal department, which nobody else there had been willing to do. I talked to a nice lawyer named Pat B. He offered to negotiate, which I thought would have been nicer before I had spent months taking them to court and more months trying to enforce judgment. Then he missed our first phone appointment, causing me to waste a day waiting for his call.

I was angry but patient. Finally we did talk, and he offered me $400. I felt like I should receive thousands for all the grief they put me through, but without any good legal way to proceed, I took his offer. When Pat sent the check, he asked if I could help him out by endorsing their product! I said I didn’t think so.

When I got the check, I felt like a weight had been lifted. I felt much more at peace, and I finally had a working scooter!

I don’t know about you. I don’t usually fight for myself, but now I think that’s a key to being well. It’s stressful to let people run over you. But it’s probably also bad to fight impossible battles. Do you have thoughts about standing up for yourself? How do you know when to fight and when to let go?

**
Note: Check out my new post on Reasons to Live, about valuing yourself. It’s based on a piece I posted here a year or so ago, with some good changes. I’ve also got a good short article called Why Healthcare Markets Can Never Work at Dissident Voice.

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Comments
  1. You have to stand up for yourself.
    Nobody else can do it for you.
    When you know you are right,
    Keep complaining until someone listens.

    Posted by Patricia Pollard |
  2. With used cars, or shoes, for that matter, you can always go without or go with a cheaper product. But if you go without health care, you can be dead. And since the medical industry does not advertise its prices, you have no way to price shop. And it’s easier to evaluate a car or a pair of shoes to see if what you’re getting is worth it, but much harder to evaluate a doctor.

    If you need a certain drug, and it has no generic, you are up the creek, because there is no competition. That is NOT a free market. Likewise if you have a heart attack and there is only one cardiologist on your preferred provider list. Insurance itself is not a free market — you get what your employer offers, if you are lucky enough to get work-related insurance.

    So people who think we currently have a free market are either stupid or willfully ignorant. A single-payer health system wouldn’t be a free market, but we don’t have one, anyway.

    Posted by Natalie Sera |
  3. Just posted a mobility scooter rider’s Bill of Rights on my website, http://www.mobility-scooter-solutions.com. I put it together based on my experiences with a mobility scooter. Let me know what you think.

    Posted by Reg Hardy |
  4. I struggled for a long time when deciding to begin using a mobility scooter. Finally, a friend told me about one that was designed by an engineer who actually is a mobility scooter user. I use a TravelScoot and couldn’t be happier. I have had very few issues, but when I did, they were handled quickly and professionally. My scoot weighs less than 30 lbs. and folds like an umbrella to fit in my trunk. It takes less than a minute to unfold and get moving. Being mobile again is wonderful.

    Posted by Rhonda |
  5. David:

    How terrible all that crooked nonsense.

    Unfortunately, I have been there as well and thank you for sharing your situation.

    I am fed up with certain types of legal people of the legal profession that put the party down thorugh hell to prove a valid point.

    It is demeaning, hell and disgraceful and wears the heart and soul out.

    Glad you got it done and wish you all the best.

    Posted by jim snell |

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